Twenty-One Things People Ask Before Booking

Lead time runs four to nine days for single-club sessions and a little longer for iron set certifications, which need a two-hour block. Full bag audits are scheduled as half days and usually sit two to three weeks out. Saturday slots go first; if your schedule is flexible, midweek mornings open up fastest.

A single-club session is seventy minutes. Iron set certification is two hours because every club goes on the plate individually rather than being sampled. The putter lab session runs about eighty minutes, most of which is spent on the roll surface. A full bag audit is four hours with a break in the middle.

Yes, and for junior sessions we ask that a parent stays in the room. There is seating in both bays. We would rather you brought a playing partner than came alone if you are unsure about the process.

Give us twenty-four hours and there is no charge at all. Inside twenty-four hours we ask for half the session fee, mostly because a two-hour block that goes empty cannot be refilled at short notice. Weather cancellations for outdoor-dependent work never carry a fee.

It is a one-page record listing every measured value for every club we gauged, with the tolerance band printed beside each reading and a flag on anything outside that band. You take a copy home the same day. The original stays in our ledger under your name so a future re-check has a baseline to compare against.

The acceptable range for a given specification. A 7-iron lie angle stated as 61.0 degrees with a plus-or-minus half-degree band means anything from 60.5 to 61.5 is functionally correct and we will leave it alone. Publishing the band is what stops a measurement from becoming a sales pretext.

Loft and lie are read to a tenth of a degree, length to a hundredth of an inch, and mass to a tenth of a gram. Every instrument is verified quarterly against a reference club of known specification, and the check is logged with a date and initials. If two gauges disagree by more than a quarter degree, both go out of service until we find out why.

That is the majority of what we do. Where the club came from is irrelevant to the gauge. We regularly work on direct-to-consumer brands we do not stock and on sets bought secondhand, which is often where the most interesting drift readings turn up.

Usually. Cast irons in most modern alloys bend within a reasonable range, forged heads bend easily, and length and grip work is straightforward on anything. The genuine exceptions are certain cast hosels that have already been bent several times and a handful of hollow-body designs. We check bendability before quoting, not after.

Always. A session without your existing equipment is a session with no baseline, which halves what we can tell you. Bring the full bag even if you only booked a driver session — the gauge room work on the rest of the set takes minutes and often reframes the whole conversation.

More than most people expect. Sole thickness varies by nearly half an inch across common golf shoes, and that changes your effective club length and dynamic lie. Wear what you actually play in. Turning up in trainers when you play in spikes will skew every lie reading we take.

Nothing formal, but arrive ten minutes early and use the bay to loosen up. We do not record any dynamic data from your first dozen swings; those are for you to settle in. Static gauge room work happens before any of that anyway.

No, and roughly a third of full-bag clients buy nothing. The session fee covers the measurement work and the sheet. If the correct answer is that your clubs are fine, that is the answer you get and the session ends there.

Toward build work, yes — the fee comes off any bending, re-shafting, re-gripping or weighting we do for you within ninety days. It is not credited against the retail price of a head we order in, because that would quietly reintroduce a sales incentive into the fitting.

No. Every member of bench staff is on a flat wage with no component tied to equipment sales. This is the structural reason we can tell you to keep the clubs you already own.

Bending an iron set back into spec runs well under two hundred dollars in most cases, and a full re-grip is similar. Those two together fix a surprising proportion of complaints that arrive here described as "I think I need new irons".

For anyone averaging more than thirty-one putts a round, yes. Putter specification is the least-checked and most frequently wrong area in an average bag, and the variables — toe hang, lie, length, head mass, arc match — interact in ways that a quick eyeball on a shop carpet cannot resolve.

New does not mean in spec. Wedge lofts in particular arrive from the factory with real variance, and since wedge gapping is usually four degrees, a two-degree error on one head closes half a gap. We gauge new wedges as often as old ones.

Yes, and we price it differently because the work is different. A junior session is mostly length, lie and total mass against current height and strength, with a re-check scheduled as they grow. We keep the sheets so each re-check shows the progression rather than starting over.

Fully catered for. Both gauge machines handle left-handed heads without adaptation, the roll room works either way round, and our fitting carts include left-handed heads across every category. Say so when booking so we pull the right cart.

Bending and re-gripping is usually same-day if the bench is free, otherwise two to three working days. Re-shafting depends on component availability and typically runs five to ten days. Everything gets re-gauged after the work and the sheet is reissued with the post-build numbers.

Twelve months for anyone playing more than once a week, twenty-four for everyone else, and immediately after any incident that involved a cart path or a tree root. Re-certification costs a fraction of an initial session because the baseline already exists in the ledger.